Store Policies
Just a couple details...Shipping Policy
Continental US: Please be advised that your items will ship out within three business days of credit card authorization. The carriers that we use are United Parcel Service (UPS) and U.S. Postal Service (USPS). Sorry but we cannot ship to P.O. boxes. Please note that occasional delays may occur due to weather, availability or other unforeseen circumstances. Pickups and deliveries may be delayed during the holidays due to holiday schedules. Once the shipping company takes possession of the package, The Tubby Olive is not responsible for any delays or handling procedures by UPS or USPS.
Please call 267 364-5085 if ordering outside the Continental US.
Refunds & Returns
All refunds will be provided as a credit to the credit card used at the time of purchase within five (5) business days of the cancelled order or upon receipt of the returned, unopened merchandise. REFUNDS FOR CANCELLED OR DUPLICATE ORDERS WILL BE REFUNDED MINUS THE CREDIT CARD PROCESSING FEE of 2.9% + $0.30 for your refunded order.
Refund Guidelines:
Items that are not in new or unused condition and in the original package will not be accepted for refund or exchange.
Returns are processed within two business days during non-holiday periods. Please allow five business days during holidays.
Two Week Return Window for Claims:
In the unlikely event than your item has defects or you received the wrong product, we will send you a prepaid UPS return label so the we may replace the item at our expense if you contact within two weeks (14 days) after receiving your order. Any defective and damaged items not claimed with in two weeks will not be exchanged or refunded. Item(s) must be in new and unused condition and in their original packaging to qualify for exchange.
Damaged or Broken Product:
Please inspect your full package upon delivery. If your product was damaged during shipping, you must save all packaging materials and paperwork. Please send us a picture at info@tubbyolive.co of your broken bottles so we can process a claim with UPS within 14 days of receipt of your order. We will replace any items that were damaged during shipping or discovered defective within the 14 days of receiving the order.
Returns for Non-Defective Products
Return Guidelines for non-defective products:
If you decide you no longer want an item, we accept return requests within 14 days of receiving the product and will issue a refund. The following conditions apply.
1. The product must be original – unopened, unused and undamaged.
2. The item must be returned to us before any refund is processed.
3. Return shipping costs are the customer’s responsibility.
4. Refunds will cover the product’s purchase price, minus any shipping fees, credit card processing fees, and applied local sales tax.
Incorrect or Incomplete Orders:
If you receive the wrong item or something is missing from your order, contact within 14 days. We will correct the mistake by sending the right product (with free shipping) or issue a refund/credit. If a return of the incorrect item is necessary, we will cover the return shipping. Please note that your FREE bottle will not be exchanged.
If shipping the missing item costs more than the product, we may provide a credit or refund or send the missing item with your next order.
Items that are not in new and unused condition and in the original package will not be accepted for refund or exchange. Returns are processed within two business days during non-holiday periods. Allow for five business days during holidays.
Privacy
We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not share or sell your personally identifiable information to anyone. All order information is stored except for credit card information. If you sign up for our eNews, we store your name and email address on our email service provider server. We do not share/sell your information to anyone.
Security
Your payment and personal information is always safe. Our Secure Sockets
Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet. Note: Our website stores all order information except for credit card information.